Welcome to Rofolo. By accessing or using the Rofolo website, mobile application, or related services (“Platform”), you agree to these Terms & Conditions. If you do not agree, please do not use Rofolo.
1. Nature of the Platform
Rofolo is a technology platform operated by an individual that provides tools for:
- Recording offers, bundles, and loyalty programs
- Tracking customer usage and merchant records
Rofolo acts only as an accounting, tracking, and facilitation platform. Rofolo is not a merchant, seller, reseller, distributor, or payment processor.
2. No Payments Handled
All transactions occur directly between the merchant and the customer at the merchant’s physical location. Rofolo does not collect, process, store, or transfer payments.
Rofolo is not responsible for:
- Pricing
- Payment failures
- Refunds
- Chargebacks
3. Merchant Authority
Merchants have full and final authority over:
- Acceptance or rejection of offers
- Redemption decisions
- Service delivery
The merchant’s decision is final in all cases. Rofolo cannot force a merchant to honor any offer.
4. Disputes
Any dispute must be resolved directly between the customer and the merchant. Rofolo is not liable for disputes, misunderstandings, or outcomes. Rofolo may only provide transaction records for reference purposes, without obligation.
5. Merchant Closure or Service Changes
Rofolo is not responsible if a merchant:
- Closes permanently or temporarily
- Changes services, pricing, or operating hours
- Stops participating on the Platform
6. Limitation of Liability
To the maximum extent permitted by law, Rofolo shall not be liable for any loss, damage, or claim arising from:
- Merchant actions or omissions
- Customer behaviour
- Use or inability to use the Platform
Use of Rofolo is at your own risk.
7. Platform Availability
Rofolo does not guarantee uninterrupted service and may modify, suspend, or discontinue features at any time.
8. Governing Law
These Terms are governed by the laws of Singapore.